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We at Grillaz ST1 aim to bring all of our customers the very best value for money, services and food around Stoke On Trent. Give us feedback.
Value for Money
Reply : Hi Kirsty Iv looked over your order and remember we called you, yes your order was a little late due to you having a different address on your receipt to where you wanted it delivered, if you order again can you check you have the right address street name and postcode to where you would like you order delivered to as this helps to get your food to you on time thanks grillaz
Very good service, lovely food,
quick to answer phone and sort
out any issues with politeness
Reply : Thank you for taking the time to leave your great review and rating we hope to serve you again soon from all the team at grillaz
fantastic food and staff are very
Reply : Thank you for the great review and rating hope to serve you again soon from all the team at grillaz
Reply : Thank you for the review and rating we hope to serve you again soon from all at grillaz
The delivery driver is very
ignorant. He does not smile or
say hello or interact in any way.
The only down side to a great
Reply : Hi kylie, thank you very much for taking the time to leave us your review and bringing this to my attention, I apologise for this. There is no excuse to be ignorant its not at all hard to put a smile on your face or to say hello enjoy your food. The drivers are a big part of the business and to be let down by a drivers attitude is not at all on and not the way I like people to work so I will be having words with him and I’ll make sure this doesn’t happen again x
10/10 food place.
Food always comes fresh and hot
And lovely staff too :)
Reply : Hi Vicky thank you very much for taking the time to leave your lovely review and top stars to hope to serve you again soon x
Food is amazing! Staff are really
friendly and helpful. Sometimes
delivery can be later than
expected, but this is due to them
being busy. With food this good,
it is to be expected and always
well worth the wait!!
Reply : Hi Kylie, Thank you very much for taking the time to leave us a lovely review, we are happy you enjoy the food we provide from all the team at grillaz
Reply : Hi Anthony, Thank you for taking the time to leave your review. We are extremely busy on a weekend and have many customers from across 6 postcode areas the delivery time is estimated at 60 mins as we are not a fast food bar all our food is cooked fresh and we have to take in to account traffic, road works and the areas we do our best to get orders to the customer before it’s due time. We have taken note and will see how we can improve on waiting times thanks grillaz
Nice food would recommend the
only thing a can say negative
about it is some of the desserts
and the custard isnt good had
chocolate brownie they were
really hard and the custard was
very thick and lumpy couldn't eat
had to put in the bin
Reply : Thank you very much for taking the time to leave a review, we are happy you would recommend, and thank you for making us aware of the issue you had with the chocolate brownie and custard we have taken note and will look in to this I’m very sorry you experienced this issue.
Beautiful food as always deffo my
favourite place beautiful
Reply : Hi Jade, Thank you very much for the great review and top stars this is what we like to see from all at grillaz x
I had the cottage pie today.
although it was eaten it lacked
seasoning. for home made I would
expect more flavour.
Reply : Hi john thanks for the review, We have to be careful what we use in all our food as we cater for many people some who have allergens and intolerance so this does mean we can’t use some ingredients/seasoning in some foods, if you order In the future and require seasoning just pop a note in the comments when ordering and we will happy add to it.
Lovely food, great prices. The
only thing that let it all down
was waiting time. Waited over a
hour. Phoned up, lovely polite
lady on the phone apologised
though. Will be ordering again
with the hope that delivery time
is quicker! Xx
Reply : Thank you for your review, we are happy you enjoyed your food and found the pricing to be of good value,I’m really sorry about the delay in your order Saturday and Sunday are our busy days and having a driver down today resulted in late orders which isn’t good for us or our customers I can only apologise and try to avoid this from happening xx
forgot my toast
very nice food and tasty
Always had an excellent meal from
here albeit only breakfasts
Beautiful food as always omg
great hangover cure haha
Ordered food from the girls here
always great service, food on
time when delivered ive eaten
inside the cafe and is of a high
standard of cleanliness good food
no complaints well done to the
my first time ordering from
Grillaz we will see what it is
best breaky in stoke
Good food, good service, here
quite quick for Althea location I
live at.... order here again