Feedback

We at Grillaz ST1 aim to bring all of our customers the very best value for money, services and food around Stoke On Trent. Give us feedback.

  • Value for Money
  • Service
  • Product Quality

Late delivery

Kirstie, 05 Dec 2020

  Reply : Hi Kirsty Iv looked over your order and remember we called you, yes your order was a little late due to you having a different address on your receipt to where you wanted it delivered, if you order again can you check you have the right address street name and postcode to where you would like you order delivered to as this helps to get your food to you on time thanks grillaz

Very good service, lovely food, quick to answer phone and sort out any issues with politeness

Josh, 18 Oct 2020

  Reply : Thank you for taking the time to leave your great review and rating we hope to serve you again soon from all the team at grillaz

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fantastic food and staff are very friendly

Rachael, 17 Oct 2020

  Reply : Thank you for the great review and rating hope to serve you again soon from all the team at grillaz

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amazing

Rachael, 17 Oct 2020

  Reply : Thank you for the review and rating we hope to serve you again soon from all at grillaz

The delivery driver is very ignorant. He does not smile or say hello or interact in any way. The only down side to a great takeaway.

Kylie, 04 Oct 2020

  Reply : Hi kylie, thank you very much for taking the time to leave us your review and bringing this to my attention, I apologise for this. There is no excuse to be ignorant its not at all hard to put a smile on your face or to say hello enjoy your food. The drivers are a big part of the business and to be let down by a drivers attitude is not at all on and not the way I like people to work so I will be having words with him and I’ll make sure this doesn’t happen again x

10/10 food place. Food always comes fresh and hot And lovely staff too :)

Vicky, 30 Sep 2020

  Reply : Hi Vicky thank you very much for taking the time to leave your lovely review and top stars to hope to serve you again soon x

Food is amazing! Staff are really friendly and helpful. Sometimes delivery can be later than expected, but this is due to them being busy. With food this good, it is to be expected and always well worth the wait!!

Kylie, 28 Sep 2020

  Reply : Hi Kylie, Thank you very much for taking the time to leave us a lovely review, we are happy you enjoy the food we provide from all the team at grillaz

Slow delivery

Antony, 27 Sep 2020

  Reply : Hi Anthony, Thank you for taking the time to leave your review. We are extremely busy on a weekend and have many customers from across 6 postcode areas the delivery time is estimated at 60 mins as we are not a fast food bar all our food is cooked fresh and we have to take in to account traffic, road works and the areas we do our best to get orders to the customer before it’s due time. We have taken note and will see how we can improve on waiting times thanks grillaz

Nice food would recommend the only thing a can say negative about it is some of the desserts and the custard isnt good had chocolate brownie they were really hard and the custard was very thick and lumpy couldn't eat had to put in the bin

Jessica, 19 Sep 2020

  Reply : Thank you very much for taking the time to leave a review, we are happy you would recommend, and thank you for making us aware of the issue you had with the chocolate brownie and custard we have taken note and will look in to this I’m very sorry you experienced this issue.

Beautiful food as always deffo my favourite place beautiful

Jade, 04 Sep 2020

  Reply : Hi Jade, Thank you very much for the great review and top stars this is what we like to see from all at grillaz x

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I had the cottage pie today. although it was eaten it lacked seasoning. for home made I would expect more flavour.

John, 03 Sep 2020

  Reply : Hi john thanks for the review, We have to be careful what we use in all our food as we cater for many people some who have allergens and intolerance so this does mean we can’t use some ingredients/seasoning in some foods, if you order In the future and require seasoning just pop a note in the comments when ordering and we will happy add to it. Thanks grillaz

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William, 23 Aug 2020

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Lovely food, great prices. The only thing that let it all down was waiting time. Waited over a hour. Phoned up, lovely polite lady on the phone apologised though. Will be ordering again with the hope that delivery time is quicker! Xx

Tammy, 23 Aug 2020

  Reply : Thank you for your review, we are happy you enjoyed your food and found the pricing to be of good value,I’m really sorry about the delay in your order Saturday and Sunday are our busy days and having a driver down today resulted in late orders which isn’t good for us or our customers I can only apologise and try to avoid this from happening xx Thanks grillaz

forgot my toast Very nice

Abbie , 10 Jul 2020

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Joanne, 05 Apr 2020

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Jessy, 31 Mar 2020

very nice food and tasty

Liam, 23 Mar 2020

Always had an excellent meal from here albeit only breakfasts

Jan, 19 Mar 2020

Beautiful food as always omg great hangover cure haha

Jade, 08 Mar 2020

Ordered food from the girls here always great service, food on time when delivered ive eaten inside the cafe and is of a high standard of cleanliness good food no complaints well done to the crew there

Anna Dutton, 03 Mar 2020

my first time ordering from Grillaz we will see what it is like

Yogi, 28 Feb 2020

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Chris Yearsley, 31 Jan 2020

Hi.

Lisa, 28 Jan 2020

best breaky in stoke

Ethan, 24 Jan 2020

Definitely recommend

Alex, 18 Jan 2020

Good food, good service, here quite quick for Althea location I live at.... order here again

Chris, 18 Jan 2020